Support

General Troubleshooting Tips
A lot of issues are easily resolved by simply restarting your iPhone or iPod touch. If you are having problems, try this first. If restarting doesn’t help, you may want to try re-downloading the application and installing it again. You may not have the latest version of the application and maybe we already fixed your issue in an update. Another possibility is having corrupt data and a new install could fix that. If you want to remove the application from your device first, just be aware that removing an application will delete application data for good.
Restart your Device
A lot of issues are easily resolved by simply restarting your iPhone or iPod Touch. If you are having problems, try this first.
Redownload and Reinstall the Application.
If restarting doesn’t help, you may want to try re-downloading the application and installing it again. If you want to remove the application from your device first, just be aware that removing an application will delete application data for good. Troubleshooting applications purchased from the App Store
Finding your iPhone, iPod or iPad’s unique ID (UDID)
Every iPhone, iPod touch and iPad has a unique identifier number, known as a UDID (Unique Device ID). Your UDID is a 40-digit sequence of letters and numbers that looks like this: 0e83ff56a12a9cf0c7290cbb08ab6752181fb54bHow to find the serial number, UDID
Locating iPhone & iPad app crash logs
When an application crashes on the iPhone or iPod touch, a “crash report” is stored on the device. Crash reports describe the conditions under which the application was terminated. If an app is freezing or crashing regularly, we may request crash logs from you to help us diagnose any issues. To find a log file, please sync your iPhone, iPod or iPad first, then locate the correct log file for the app using the path for your OS below. The log file’s name should start with the app’s name.

  • Mac OS X: ~/Library/Logs/CrashReporter/MobileDevice/
  • Windows XP: C:\Documents and Settings\\Application Data\Apple computer\Logs\CrashReporter\
  • Windows Vista or 7: C:\Users\\AppData\Roaming\Apple computer\Logs\CrashReporter\MobileDevice\